REFUND AND RETURNS POLICY

Effective Date: [ 06/07/2024]

At Echo Mart LLC, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

Eligibility for Returns:

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Returns must be initiated within 30 days of the purchase date.

How to Initiate a Return:

Contact our customer support team at support@echomartllc.com with your order number and reason for return.
Our team will provide you with a return authorization and instructions on how to return your item.

Return Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Eligibility for Refunds:

Once we receive your returned item, we will inspect it and notify you of the status of your refund.
If your return is approved, we will initiate a refund to your original method of payment.

Refund Processing Time:

Refunds will be processed within [insert number] days after we receive the returned item.
Depending on your card issuer’s policies, it may take an additional [insert number] days for the credit to appear on your account.

Exchanges

Eligibility for Exchanges:

We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please contact us at support@echomartllc.com with your order number and details about the product condition.

Non-Returnable Items

The following items cannot be returned or refunded:

Gift cards
Downloadable software products
Some health and personal care items

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

Email: support@echomartllc.com
Website: https://echomartllc.com

We value your business and strive to provide you with an excellent shopping experience.